Frequently Asked Questions from Providers

We can be reached at either 775-352-6900 or 800-455-4236.
Information regarding claims submission is located on the back of the employee’s identification card. Unless otherwise stated, claims are submitted directly to Prominence Administrative Services at the address listed on the ID card.
  • Patient name
  • Patient date of birth
  • Employee (insured) social security number
  • Employee name
  • Employee and patient’s address (if different)
  • Patient relationship to insured
  • Employer name (very important)
  • ICD-9 code(s)
  • Date(s) of service
  • Procedure code(s)
  • Charge(s)
  • Name of provider
  • Signature of provider
  • Tax identification number
Each employer group has specific pre-certification requirements. Please refer to the information located on the employee’s identification card.
Each employer group has specific timely filing requirements. Please contact Prominence Administrative Services for specific information.
To verify if you are a preferred provider, please call the number listed for the preferred provider organization listed on the employee’s ID card.